Where is my field error

[Aaron Clancy]

When trying to add a custom field like due date for an issue - it comes back with an error saying:

The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation.

Can anyone give some guidance on this?

[Diego Zarpelon]

Hello Aaron,

as Mizan said before, to help you on this we should take a look on your log files to review what's causing this. As this is a pretty generic error there's a lot of reasons that can be causing this. So please take a look at your $JIRA_Home/log/atlassian-jira.log file and see if you can find any exception on it and paste it here so we can help you on it.

Diego Zarpelon

[Michela Baca]

I am also having this issue however, we are on the Cloud version so I don't have access to the logs.

[Radu Dumitriu]

Nobody cannot say for sure, unless you put here some logs, a better description of the problem, etc.

[Aaron Clancy]

No you can't - it is just a one liner - it is a pop up and you can only click close. Any ideas? Happens when I select any custom option when creating an issue.

[Mizan]

You can expand the response and see the exception which occurred. The exception will give us an idea what exactly caused the error.