Where is my field error

When trying to add a custom field like due date for an issue - it comes back with an error saying:

The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation.


Can anyone give some guidance on this?

4 answers

You can expand the response and see the exception which occurred. The exception will give us an idea what exactly caused the error.

No you can't - it is just a one liner - it is a pop up and you can only click close. Any ideas? Happens when I select any custom option when creating an issue.

Nobody cannot say for sure, unless you put here some logs, a better description of the problem, etc.

Hello Aaron,

as Mizan said before, to help you on this we should take a look on your log files to review what's causing this. As this is a pretty generic error there's a lot of reasons that can be causing this. So please take a look at your $JIRA_Home/log/atlassian-jira.log file and see if you can find any exception on it and paste it here so we can help you on it.



Diego Zarpelon

I am also having this issue however, we are on the Cloud version so I don't have access to the logs.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,720 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you