Where is my Field? -> The JIRA server was contacted but has returned an error response.

I just created a new project in JIRA but when I try to create a task the fields that I need to set like "Affected Version" & "Component" don't show up. When I try to look up where the field is via the "Where is my field?" link, I get the following error when I search for my field: "The JIRA Server was contacted but has returned an error response. We are unsure of the result of this operation." Why is the error showing up? I have set up numerous projects the same way and they are working just fine.

2 answers

0 votes
Joseph Pitt Community Champion Nov 10, 2014

I suggest re-indexing as a first step to resolve anything like this. If it doesn't work I'd contact Atlassian.

0 votes

This is one where the only answer is "read the logs", but you don't get that on Cloud.  I think you need to go straight to Atlassian with this one.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,098 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you