Where do the "keys" in the JIRA email templates come from?

I'm very new to the admin side of JIRA, so please excuse this (most likely) very simple question.

I'm working on editing a few of the email templates and I see "keys" being passed to methods and directives (ex. "issue.field.assignee", "common.concepts.key", etc). My question is where do these keys come from? I'd like to know so that I'm aware of the potential keys I can use in the templates.

Thanks in advance!

1 answer


Please find below the url link :


This is the Atlassian documentation explaining the keys in Jira service desk (paragraphe "include issue information using message variables")

I hope it will help you.


Arnold Godin [valiantys]

Hi, Arnold.

Thanks for the reply.

My question has nothing to do with Service Desk, so unfortunately your answer isn't applicable. My question is regarding the keys that are in the default, "out of the box" email templates that come with JIRA.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,907 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot