Where do the "keys" in the JIRA email templates come from?

I'm very new to the admin side of JIRA, so please excuse this (most likely) very simple question.

I'm working on editing a few of the email templates and I see "keys" being passed to methods and directives (ex. "issue.field.assignee", "common.concepts.key", etc). My question is where do these keys come from? I'd like to know so that I'm aware of the potential keys I can use in the templates.

Thanks in advance!

1 answer


Please find below the url link :


This is the Atlassian documentation explaining the keys in Jira service desk (paragraphe "include issue information using message variables")

I hope it will help you.


Arnold Godin [valiantys]

Hi, Arnold.

Thanks for the reply.

My question has nothing to do with Service Desk, so unfortunately your answer isn't applicable. My question is regarding the keys that are in the default, "out of the box" email templates that come with JIRA.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Amir Kazemi
Posted 5 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

22 views 0 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you