Where do I report problems with jira.atlassian.com itself?

Activity stream pane is often blank, or displays an error ("An error occurred while trying to retrieve recent activity.". Reload does not clear this.

2 answers

1 accepted

1 vote

We have an internal system for tracking problems with jira.atlassian.com (JAC) itself, but I understand this is not idea for external people, such as customers. In an ideal world you would never see any problems with JAC! Of course, that's not the case. Filing a JRA Bug on JAC is probably the best way to report issues around JAC itself - I currently look at every Bug reported - usually within 24 hours (responding to everything that happens on JAC is more than a full-time job, so I won't always be able to give acknowledgement, but rest assured someone will consider it). If you are unable to file an issue on JAC itself (for example, if the problem is that you can't create an issue), then you should raise a support ticket on support.atlassian.com. If for some reason you can't report at either of those places, we will almost certainly be aware of the problem and have people rushing around trying to fix itl - these systems should be back in less than half an hour.

Cheers,

Eric

Something happened and even though id.atlassian.comaccepts my password, JAC ignores that and does not log me in...

Hi Sergey, we're aware of this issue and investigating internally.

Thanks for raising it though :)

0 vote

I think on jira.atlassian.com itself ;)

Am confused with questions and answers in this thread :)

I was looking for the same but could not locate any projects like **jira.atlassian** on it. I however found the project "answers" on it.

Rahul

Maybe under "JIRA" project? @Renjtih lol. You should be glad there are no "Questions" or "comments" prject.

@Renjith: None. I was simply trying to answer (find a solution) to the question above. I thought as answers project is there then jira.atlassian project should have been there too.

Rahul

:) Btw, what is Rahul's issue with jira.atlassian.com?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

492 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you