We have an internal system for tracking problems with jira.atlassian.com (JAC) itself, but I understand this is not idea for external people, such as customers. In an ideal world you would never see any problems with JAC! Of course, that's not the case. Filing a JRA Bug on JAC is probably the best way to report issues around JAC itself - I currently look at every Bug reported - usually within 24 hours (responding to everything that happens on JAC is more than a full-time job, so I won't always be able to give acknowledgement, but rest assured someone will consider it). If you are unable to file an issue on JAC itself (for example, if the problem is that you can't create an issue), then you should raise a support ticket on support.atlassian.com. If for some reason you can't report at either of those places, we will almost certainly be aware of the problem and have people rushing around trying to fix itl - these systems should be back in less than half an hour.
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