This morning we no longer have the Time Reports gadget on the JIRA Dashboard. The gadgets have the error: "This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you can remove it from your dashboard." Our account is paid and we can still see the Time Reports directly at the url http://[server]/plugins/servlet/ac/timereports/timereports. I also don't see any Time Reports gadget in the Add Gadget list in order to add it back. Where has it gone?
Problem can be fixed by disabling and enabling Time Reports add-on in Administration - Add-ons - Manage Add-ons.
Problem is caused by JIRA update, and cause is supposed to be fixed already, according to https://jira.atlassian.com/browse/JRA-61560, recurring issuehttps://jira.atlassian.com/browse/JRA-61835 has been open.
Looks like add-on license has expired. Please renew the license and let me know if it works as expected.
Go to Admin Panel, under cog wheel select Add-Ons, Click on Manage Add-ons, Select Timesheets and Gadgets plugin, Enter the new license and update it to see proper functionality of the plugin.
Contact @Andriy Zhdanov if you need anything else for renewal of add-on or Purchasing.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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