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Where can I see all billable users

With the basic plan that we have, we can use up to 10 users, but for this moth we recive a bill for 77 USD. Looking into Jira pricing this will mean that we are currently using 11 users. 

Where can I see and manage all this billable users!


Thank you

1 answer

Hello Julian,

Welcome to Atlassian Community!

To check which users are billable for a specific product in your JIRA site, you can follow the steps below:

- Click in the cog icon at the bottom left menu > User management > Product Access

- Under each product you have, you will see the groups that have that product accesses. Usually, it has the site-admin, administrator and a default access group:

Screen Shot 2019-11-18 at 14.21.13.png

- Knowing the default access group configured to access your products, navigate to the Groups tab and click on the group to see all the billable users for that product:

Screen Shot 2019-11-18 at 14.22.14.png

Additionally, if you have any apps added to your site that are charged upon the number of users as well, they will appear in the Connected apps tab.

For more information about it, check the documentation below:

Manage your users 

Let me know if this information helps.

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