Where are the Diagnostics Section

I have got an error message saying:

"An error was encountered upon synchronizing Issue: MMD-692.

Below are the errors:

Error updating remote object, caused by. Error status 406:<?xml version="1.0" encoding="UTF-8"?> <errors>

<error>Status closed prevents ticket update</error> </errors>

These errors are also logged in the Diagnostics section in the Administration Console."

My question now is - where are the "Diagnostics Section" ??

1 answer

0 vote
Gary Sackett Atlassian Team Aug 31, 2012

Hi Helle,

These logs are most likely locked down to only allow Atlassian engineers to view them. Your best bet is to raise an issue @ https://support.atlassian.com, and our engineers can read the logs directly on your serve, and figure out what the issue is here.



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

233 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you