Where are error logs stored, specifically those logs pertaining to notifications?

 

2 answers

1 vote

If you're having problems with notifications, you can run the JIRA Notification Helper to help you troubleshoot what's wrong. For that please refer the URL below.

https://confluence.atlassian.com/display/JIRACLOUD/JIRA+Admin+Helper#JIRAAdminHelper-NotificationHelper

If you want to take a look on the application logs, you should open a request on http://support.atlassian.com to request the log files.

Hope it helps! smile

Cheers

L.F

0 vote

As Luciano said, you have to contact Support. Also, email logs are not enabled by default, so we may need to enabled then and replicate the problem to have data.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

165 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you