We are trialing JIRA Service Desk and working on a Business Case to secure funding. We recently refreshed our JIRA Test instance from our JIRA Production instance. Upon refresh our Test instance has remnants of our previous Service Desks. But when clicking on them I get a NullPointerException. None of them work.
When I go to those projects, I tried disabling Service Desk. I was not able to create a new Service Desk. Reenabled Service Desk hoping it would install the missin parts. It did not.
Is Service Desk information stored on the filesystem or somewhere else in the database that an export of the production MySQL DB would not wipe out?
Service Desk stores all its data in the database via the "Active Objects" tables thats start with AO_54307E_*
For example :
Note this is mostly the "config" of Service Desk. The raw "service desk data" is standard JIRA issue data.
I suggest that you raise a support request if you cant get this working
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs