Where I can find the logs to check deleted tickets?

My team had filed 10 tickets in a row, all tickets number were in series say XYZII-1, 2, 3....10.

Just one was missing , some one has filed with wrong description and later deleted the entire ticket instead of editing the description. I asked and answer was "Wasn't me". So I wanted to investigate it but failed to find out the one who did it.

Please help.

4 answers

1 accepted

1 votes
Thomas Schlegel Community Champion Jul 04, 2012


I don't think that this is logged anywhere. But even if it is, I don't think that it is important to know who it was, it is more important to prevent this for the future.

We have restricted the permission to delete an issue to administrators only. And we configured our notification schemes, so that other admins are informed if an issue is deleted.

I know, this wasn't the answer to your question, but maybe a clue to prevent this situation in the future.



2 votes
Dieter Community Champion Jul 04, 2012

In logs/access_log* you could search for


With that information you get the remote IP from which the issue was deleted. Hope this information can help you to figure out the user. Also the session id there (last component in log line) could be used to search for the user home/log/in atlassian-jira-security.log to figure out the user

Thomas Schlegel Community Champion Jul 04, 2012

Hi Dieter,

since this is OnDemand, I don't know if it is possible to look at this logfile.

That's right, it's not. You can submit a support request and a support engineer can look into this for you, however the web server access logs will not be sufficient to indicate which user account was responsible. (It can give clues, such as IP address and browser though.)

Dieter Community Champion Jul 04, 2012

not sure what Atlassian really logs and how long the logs are kept. But if the session id is logged with each request in accesslog it should be possible to find the corresponding user by looking up the session id in atlassian-jira-security.log.

Tracking the deleted tickets is just one thing which logs can solve and there could be many things which we can track via logs, so...anyways ...

Thanks for such a quick reply.

@Dieter : I am logged in by my JIRA ID, but couldn't find out a way to reach logs.

Please guide.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,975 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot