Where I can find the logs to check deleted tickets?

My team had filed 10 tickets in a row, all tickets number were in series say XYZII-1, 2, 3....10.

Just one was missing , some one has filed with wrong description and later deleted the entire ticket instead of editing the description. I asked and answer was "Wasn't me". So I wanted to investigate it but failed to find out the one who did it.

Please help.

4 answers

1 accepted

1 vote
Thomas Schlegel Community Champion Jul 04, 2012

Hi,

I don't think that this is logged anywhere. But even if it is, I don't think that it is important to know who it was, it is more important to prevent this for the future.

We have restricted the permission to delete an issue to administrators only. And we configured our notification schemes, so that other admins are informed if an issue is deleted.

I know, this wasn't the answer to your question, but maybe a clue to prevent this situation in the future.

Cheers

Thomas

2 votes
Dieter Community Champion Jul 04, 2012

In logs/access_log* you could search for

DeleteIssue.jspa

With that information you get the remote IP from which the issue was deleted. Hope this information can help you to figure out the user. Also the session id there (last component in log line) could be used to search for the user home/log/in atlassian-jira-security.log to figure out the user

Thomas Schlegel Community Champion Jul 04, 2012

Hi Dieter,

since this is OnDemand, I don't know if it is possible to look at this logfile.

That's right, it's not. You can submit a support request and a support engineer can look into this for you, however the web server access logs will not be sufficient to indicate which user account was responsible. (It can give clues, such as IP address and browser though.)

Dieter Community Champion Jul 04, 2012

not sure what Atlassian really logs and how long the logs are kept. But if the session id is logged with each request in accesslog it should be possible to find the corresponding user by looking up the session id in atlassian-jira-security.log.

Tracking the deleted tickets is just one thing which logs can solve and there could be many things which we can track via logs, so...anyways ...

Thanks for such a quick reply.

@Dieter : I am logged in by my JIRA ID, but couldn't find out a way to reach logs.

Please guide.

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