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When using the Attach Screenshot in IE works well, but in Firefox the screen comes up blank?

Susan Hauth _Jira Queen_
Susan Hauth _Jira Queen_
Community Leader
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October 23, 2012

Attach screenshot working well in IE. But in Firefox...blank.

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Matheus Fernandes
Matheus Fernandes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 23, 2012

Susan,

This is probably happening because the Java plugin is disabled by default in Firefox and Chorme. Try accessing your Firefox » Add-ons » Plugins page and enabling Java TM... there to see if this will fix this issue. :)

Cheers,
Matheus Fernandes

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Susan Hauth _Jira Queen_
Susan Hauth _Jira Queen_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
October 23, 2012

Thanks!!! Duh on my part...

:-)

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Matheus Fernandes
Matheus Fernandes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 23, 2012

You are welcome!

And no "duh" at all, Firefox and Chrome disable this plugin by default. (-:

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