When using the Attach Screenshot in IE works well, but in Firefox the screen comes up blank?

Susan Hauth Community Champion Oct 23, 2012

Attach screenshot working well in IE. But in Firefox...blank.

1 answer

1 accepted

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Accepted answer

Susan,

This is probably happening because the Java plugin is disabled by default in Firefox and Chorme. Try accessing your Firefox » Add-ons » Plugins page and enabling Java TM... there to see if this will fix this issue. :)

Cheers,
Matheus Fernandes

Susan Hauth Community Champion Oct 23, 2012

Thanks!!! Duh on my part...

:-)

You are welcome!

And no "duh" at all, Firefox and Chrome disable this plugin by default. (-:

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