When user signs up to service desk by sending email - can I include the customer in an Organization?

In my Service Desk, anyone can send an email to create an issue.   This results in a new user being created everytime the user doesn't already exist as Service Desk Customer.

What  I would like to do, is to categorize the newly created user into an existing organization based on user's email address.

I have partially resolved this using ScriptRunner in the "Create Issue" workflow post function - but I am fishing for ideas of a better implementation, anyone?

1 answer

0 votes

Hi Geir.

You could have a custom scripted listener that listens for UserCreated Event(this would also be part of ScriptRunner). When it is triggered, it would apply that user category. 

This would be better because it would only trigger when a user is created, and not when anyone creates an issue, like you have right now.

If I can help you further, do not hessitate to ask.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,081 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot