In my Service Desk, anyone can send an email to create an issue. This results in a new user being created everytime the user doesn't already exist as Service Desk Customer.
What I would like to do, is to categorize the newly created user into an existing organization based on user's email address.
I have partially resolved this using ScriptRunner in the "Create Issue" workflow post function - but I am fishing for ideas of a better implementation, anyone?
You could have a custom scripted listener that listens for UserCreated Event(this would also be part of ScriptRunner). When it is triggered, it would apply that user category.
This would be better because it would only trigger when a user is created, and not when anyone creates an issue, like you have right now.
If I can help you further, do not hessitate to ask.
Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs