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When use '@' to select member name and save, will show account ID instead of user name Edited

While commenting on any tickets(bug, CR..) íf you use '@' and the select member will mention as account ID so, other people will not know the name what I mentioned.

Expected: Please show the user name that we selected.

See the screenshot attached.

Jira issue.jpg

1 answer

1 accepted

0 votes
Answer accepted

Hi @Somashekaraiah Boregowda (CEIC - IN) ,

Due to GDPR changes in the Atlassian cloud, account IDs are showing instead of usernames. You can refer to a similar discussion on the community:

Maybe if you can refer to these articles it gives you more information about the GDPR changes:

Say goodbye to usernames in Atlassian Cloud

Changes to usernames in Jira Cloud

Hope the information helps,


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