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  • When trying to log into Jira the following error is displayed: Your account is not yet available in the OnDemand instance

When trying to log into Jira the following error is displayed: Your account is not yet available in the OnDemand instance

I just recently renewed our license so that under "Orders", I have the following item:

JIRA 10 Users: Starter Software Maintenance Renewal

When I try to login, or click "Unable to access account" using several different usernames, I get this error message?

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