When trying to export a Jira structure only exports the top level

This is a phenomenon that just happened this week, It use to work and colleagues to not have this problem with the same structure. 

When I have a JIRA structure pinned at a certain parent with 7 levels of hierarchy, and I do an export to excel, it just exports that parent and does not export the entire hierarchy. This used to work last week i.e. it would export the entire hierarchy! Have I changed configuration so it exports only the parent?

BTW, this happens in the structure view.


1 answer

Hello Patricia,

This is Eugene from ALM Works. Sorry for the delayed reply. We normally rely on tags, when monitoring the Atlassian Answers, that's why we missed this one. Answers is more of a community resource, so if you want a quick reply from us and not just from fellow users, please contact us directly via mail or through our JIRA.

Regarding the Excel export - which versions of JIRA and Structure do you use and what program are you using to open the resulting file? We couldn't reproduce the problem in our environments.

If you want, you can submit a support request in our JIRA and attach the file there so we can take a look:




Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot