• Community
  • Products
  • Jira
  • Questions
  • When trying to delete a user, Jira notes that he is associated with tasks. If those tasks are all on the done state, how do we delete user without reopening and reassigning tasks?

When trying to delete a user, Jira notes that he is associated with tasks. If those tasks are all on the done state, how do we delete user without reopening and reassigning tasks?

When trying to delete a user, Jira notes that he is associated with tasks. If those tasks are all on the done state, how do we delete user without reopening and reassigning closed tasks?

2 answers

This widget could not be displayed.

You do not.

You need to migrate all the assignees and reporters to other user IDs if you wish to delete a user account. Status of the issues is utterly irrelevant.

There's a standard approach though - don't bother deleting them. This way, you get a proper clean audit trail, you will still know who the user was (in some circles, that would actually make it illegal to delete a Jira user!) and you don't have to do much work.

If you do not delete a user, you should

  • Rename them slightly to make it clear to us humans that the account is dead - add "inactive user" or something to the end of their name
  • Remove them from ALL groups and roles. That will stop them being assigned new stuff, named as a reporter and so-on. Most importantly, they will not be able to log in, and hence will not use one of your licences
  • Set their email to something your email servers know to bin, so that if they do get any email from Jira, it gets binned

This widget could not be displayed.

Hi,

I just did what you have suggested.

But the Number of Licenses remaining is still the same?

"Remove them from ALL groups and roles. That will stop them being assigned new stuff, named as a reporter and so-on. Most importantly, they will not be able to log in, and hence will not use one of your licences"

Regards,

rk

That sounds wrong. Go into Admin -> global permissions and look at the groups named for Jira System Administration, Jira administration and Jira users. The number of users in those three groups should add up to the number of licences used (bear in mind it de-duplicates - I'm in all three, several times in the Jira I've got open here, but I only use one "seat")

Check that a user that you've just deleted is definitely not in any of those groups.

If you're using external user management though, there might be a lag while groups are updated?

If you view the user, there should be a setting for Application Access; this determines the license. Make sure the box is unchecked to remove this access.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

208 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you