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When the ticket is created in the project the status of ticket is OPEN but it is already resolved?

When the ticket is created in the project the status of ticket is OPEN but it is already resolved?

I am creating a ticket for the project. The status is OPEN (which is good) but the resolution is set as DONE. How is that possible?

By the way, NO post functions with resolutions were configured.

Attaching the workflow and ticket status when the issue is created.

Please, help, how can this be fixed?

2 answers

1 accepted

2 votes

Answer accepted

Aside from checking automation like @Liam Green says, check to see if the resolution field is on the create screen, if so it is required and the user would have to set it to complete the issue

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0 votes

Hi @Anastasiia Hvozdarova

Do you have any automation in the project that might be affecting it?

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When the ticket is created in the project the status of ticket is OPEN but it is already resolved?