When sharing an issue from Jira, reply-to is user; Can I change that?

When I use the 'share this issue' button from the issue navigator, the resulting email has the email associated with my user profile as a reply-to address, rather than the email account from which it is sent (jira@mycompany.atlassian.net). Can I disable the reply-to address so that a reply to that email will go to jira@mycompany.atlassian.com? I want to do this because replies to that shared email would then be appended to the comments in my setup.

1 answer

Go to your projects admin section and select Notifications. In this section you'll notice the email field (shown below)

Screenshot_4.png

 

Click on the pencil and add your email

Joel

Thanks for the prompt response, Joel. That email address is already configured properly. When I use the "share" button from the issue view, the notification email does indeed come from that address. However, it also appends a reply-to address which is the email address associated with my user account. In many email clients clicking 'reply' to the email sends to the 'reply-to' address, rather than the 'from' address.

I see ... yeah, you would think it would reply to the email you configure on the notifications or the outgoing mail settings.. unfortunately im not sure how to fix it, I'll have to watch this issue and hopefully someone else can shed some light on this matter.

I have the same problem, as far as i can tell there is no fix... it doesnt make sense to me..

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

25 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you