When sharing an issue from Jira, reply-to is user; Can I change that?

When I use the 'share this issue' button from the issue navigator, the resulting email has the email associated with my user profile as a reply-to address, rather than the email account from which it is sent (jira@mycompany.atlassian.net). Can I disable the reply-to address so that a reply to that email will go to jira@mycompany.atlassian.com? I want to do this because replies to that shared email would then be appended to the comments in my setup.

1 answer

Go to your projects admin section and select Notifications. In this section you'll notice the email field (shown below)

Screenshot_4.png

 

Click on the pencil and add your email

Joel

Thanks for the prompt response, Joel. That email address is already configured properly. When I use the "share" button from the issue view, the notification email does indeed come from that address. However, it also appends a reply-to address which is the email address associated with my user account. In many email clients clicking 'reply' to the email sends to the 'reply-to' address, rather than the 'from' address.

I see ... yeah, you would think it would reply to the email you configure on the notifications or the outgoing mail settings.. unfortunately im not sure how to fix it, I'll have to watch this issue and hopefully someone else can shed some light on this matter.

I have the same problem, as far as i can tell there is no fix... it doesnt make sense to me..

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,312 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot