When responding to an email creation ticket, SD auto assign the ticket, when the Agent replies

 

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Hi start with exploring https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html but there is plenty of plugins if this doesn't suit your needs!

Best regards, Niclas

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Published yesterday in Jira Service Desk

Wy are we still using email for Service Desk workflows?

...attest to the experience of an urgent approval that gets lost in the boss’s inbox and requires that special “Please Approve” email or text message. In an age where we have distributed teams...

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