When "Resolve" Issue with Resolution "Won't fix", skip the "Fix Version/s" validation

Hi all,

we set in the workflow, that when someone wants to set an issue on "Resolved" or "Done", a Resolution and the "Fix Version/s" are required.

When a developer chooses the resolution "Won't fix", the validator should skip checking the Fix Version.

I don't know how to set this up: a conditioned validator...

Thank you for your ideas!

Regards,

Loredana

3 answers

1 accepted

You could also modify the workflow to allow to different transitions at this point - one which checks for both a resolution and a fix version (call it "mark as fixed" for example) and one which only checks for a resolution (call it "mark as wont fix").

You could probably even set a post function on the latter option which sets the resolution as "won't fix" automatically

I changed the workflow so that you can choose between "Resolve Issue" or "Won't fix".

The problem is that when resolving issue, the resolution list still includes the "Won't fix" resolution. I don't know how to adapt the resolution list for that particular screen. I don't see a way of making different schemes/lists for the "Resolution" Field-Values. We have these Resolutions: Fixed, Won't fix, Duplicate, Incomplete, Cannot Reproduce.

Thank you so much for your help!

I believe it is possible to exclude specific resolutions from a workflow step/transition with the jira.field.resolution.exclude property.

You might find some more helpful information on that here :

https://confluence.atlassian.com/display/JIRA/Workflow+Properties#

you'll need to also supply the resolution ID to exclude - thats the number on the end of the URL when you edit the resolution i.e :

https://xxxx.com/secure/admin/EditResolution!default.jspa?id=10010

Hope that helps

Yep, that did it. Thank you so much!

0 votes

You need a different validator to do that - one that has been written with an "if resolution = X, then pass without checking fix version" test.

That means a bit of coding, which you can't do in OnDemand.

Hi Nic,

Thanks for your answer. How can I learn about this coding possibility?

Have a look through https://developer.atlassian.com/display/JIRADEV/JIRA+Developer+Documentation and look for "workflow" modules

You might also want to think about using the script-runner plugin, which will save you having to write all the structure of a standard plugin, as you can put the code straight into that instead.

What's the Script Runner command to skip the condition validator that follows? I have the same issue "If resolution is 1 of the many skip the "Fix Versions(s)" validation.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,042 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot