When issue updated , Jira do not send email to report

Hi ALL

When issue updated , Jira do not send email to reporter.

My jira version is 6.0.1, used default notification scheme,As the following configuration.

Help me, Pls.

Issue Updated (System)
  • Current Assignee
  • Reporter
  • All Watchers

1 answer

0 vote

Is the reporter the person updating the issue? If so, do they have "email me on my own changes" set on in their profile?

Does email go to watchers and the assignee ok?

Is it just one person or does it work ok for other people?

HI Nic thanks for your answer。

Not reporter update issue, other assignee update issue。

By the way I modified my profile,【My changes:notify me】.

send email to assignee, but I do not pay attention to whether send email to watchers.

Other reporter can not reviev email when issue updated.

So, from what you've said there, other people are getting the emails that Jira is generating

That strongly implies that the reporter's email is incorrect or it's being filtered out.

To prove this, you need to use two users in Jira. Both should create an issue in Jira and assign it to the other user. Then both should perform the same action on their issue (I'm assuming it's a simple "Edit"). Then check what emails arrive with both users.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

158 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you