When does Jira Service Desk redirect to /servicedesk/customer/portals?

We recently installed Service Desk and have noticed that some programmatic access is breaking because REST endpoints, e.g.:

/rest/api/2/search

sometimes redirect (302) to

/servicedesk/customer/portals

Why does this happen and can it be prevented?

1 answer

0 votes
Gerry Tan Atlassian Team Nov 09, 2016

If this only happens when the REST API call is authenticated with unlicensed JSD customer then this is a known issue: https://jira.atlassian.com/browse/JSD-1640. A fix is currently in development.

Edit:

My answer above is slightly misleading. Unlicensed (aka external) JSD customers are free, hence we have to restrict what paths are available. At the moment we've decided free customer should not be able to use JIRA REST API (even those available to anonymous), because we're restricting by the path prefix /rest/api/2/...

For this scenario, you can work around it by not authenticating the REST call with any user.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 25, 2018 in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

465 views 7 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you