Im looking to somehow implement a template in the Description field so when a user creates a new issue, the description will always look the same, they can just fill in the information there and submit. Is this possible?
I'm afraid there is no default way of achieving this unfortunately. There has been a feature request for a while: JRASERVER-4812.
However there is a knowledge base article that offers a non-supported solution: https://confluence.atlassian.com/jira/setting-a-default-value-in-the-description-field-166003857.html
In the issue comments I've found a couple of plugins that might help:
JIRA Capture (from Atlassian) offers the Templates functionality in their browser extensions: https://confluence.atlassian.com/display/CAPTURE/Templates+and+Variables
Hope this helps.
See also these, which might help depending on whether you use JIRA Cloud or Server:
Possible work-around if you have JIRA Cloud, which may have JIRA Suite Utilities installed:
Answers covering using ScriptRunner Behaviours on JIRA Server:
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