When commenting an issue error occurs because the link has extra string value other than the URL

I copy pasted a link of ticket from skype e.g: https://scrumdgs.atlassian.net/browse/BUNDLE-7053 AbdulQadir.T 

When i am commenting it shows a popup with this message below.


Communications Breakdown

The Jira server could not be contacted. This may be a temporary glitch or the server may be down.

Close this dialog and press refresh in your browser



1 answer

0 votes

Sorry, I am confused a bit.  Where are you trying to comment?  On the issue at the end of that link you have given?

Yes on the end of that issue i have given the link.

Ok.  That needs to go to Atlassian support, as it is a problem with a Cloud instance and we can't see the logs we would need to help debug it.

Please raise it with https://support.atlassian.com/contact

Okay i just wanted to let you guess know this issue.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,772 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot