This is driving me crazy: I have JETI installed to e-mail with people who are no jira-user/who can't login to JIRA (I refer to them as non-jira-users). Those non-jira-users get an e-mail when they have commented through e-ail but there is nothing in this e-mail.
They send an e-mail. JIRA creates an issue and sends an e-mail back; it's sender is Administrator (my default reporter for non-jira-users). No problem here.
When a comment is made in JIRA by someone, they get an e-mail with the comment. No problem here.
When the non-jira-user replies on the e-mail, the e-mail appears as a comment in the issue (no problem here), but then the non-jira-user gets an e-mail that Administrator commented on his issue and only the titel of the issue is shown.
Why is this happening? The e-mail from Administrator, not the setup of this e-mail. This is not the intend; it's confusing and a redundant e-mail.
Hope you can help me. It's the last bit of my succesfull implementation...
My normal user gets one too...
1. Is jira@ from the Notification Scheme?
2. Do I need to modify the Template in JETI?
3. If so, you still get 2 e-mails... If I succeed in doing #2, can I just delete groups from the NOtification Scheme who recieves the comments? But is it the Reporter or the Current Assignee?
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
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