I have been tasked to set up Service Desk, using the cloud version.
Within my service desk / Settings / Request Types, I have created request types that are assigned to multiple. I am trying to figure out how to capture the group the ticket was generated under.
i.e. I have request name "Request New Hardware", issue type "purchase", that will show up under two groups, "Office" and "warehouse". I would like to capture the group within the ticket. If it is possible, can you point me to a reference?
There is no out of the box trick to doing this that I know of. I think that you will need to create a custom field with the various group names as values, and then set that field to be a hidden with the correct default value in each request type.
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