When an SLA is breached

I need ot make a report based on when the SLA is breached.

Is this data saved in any place?  

Do I have to create a custom field and  make and scheduled rule to check if the SLA on a issue is breached and the custom field is empty, if true timestamp on the custom field?  

Is there any cleaner solution? 

 

2 answers

Hi @José Felgueiras,

You can build reports directly from the service desk by going to the "Reports" section in the service desk administration or you can use a third party add on called EazyBi that is used to build reports on top of JIRA and this tool can build reports for SLA fields.

My question isn't about the tools to make a report but about the data. I need to know WHEN an SLA breached. 

After getting the data I use other tools to make the report.

Hi,

Just for reference, I've found a REST api call that gives me the breach date:

...plugins/servlet/restbrowser#/resource/servicedesk-1-sla-field-all-data-sla

{
  "metricValues": [
    {
	...
      "ongoingCycle": {
        "goalId": 717,
        "startDate": 1452082310000,
        "breachedDate": 1452687110000,
     ...
      }
    }
  ]
}

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