When an SLA is breached

I need ot make a report based on when the SLA is breached.

Is this data saved in any place?  

Do I have to create a custom field and  make and scheduled rule to check if the SLA on a issue is breached and the custom field is empty, if true timestamp on the custom field?  

Is there any cleaner solution? 

 

2 answers

This widget could not be displayed.

Hi @José Felgueiras,

You can build reports directly from the service desk by going to the "Reports" section in the service desk administration or you can use a third party add on called EazyBi that is used to build reports on top of JIRA and this tool can build reports for SLA fields.

My question isn't about the tools to make a report but about the data. I need to know WHEN an SLA breached. 

After getting the data I use other tools to make the report.

This widget could not be displayed.

Hi,

Just for reference, I've found a REST api call that gives me the breach date:

...plugins/servlet/restbrowser#/resource/servicedesk-1-sla-field-all-data-sla

{
  "metricValues": [
    {
	...
      "ongoingCycle": {
        "goalId": 717,
        "startDate": 1452082310000,
        "breachedDate": 1452687110000,
     ...
      }
    }
  ]
}

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

553 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you