When an SLA is breached

JoséF February 22, 2016

I need ot make a report based on when the SLA is breached.

Is this data saved in any place?  

Do I have to create a custom field and  make and scheduled rule to check if the SLA on a issue is breached and the custom field is empty, if true timestamp on the custom field?  

Is there any cleaner solution? 

 

2 answers

6 votes
Georges Moubarak
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February 24, 2016

Hi @José Felgueiras,

You can build reports directly from the service desk by going to the "Reports" section in the service desk administration or you can use a third party add on called EazyBi that is used to build reports on top of JIRA and this tool can build reports for SLA fields.

JoséF February 25, 2016

My question isn't about the tools to make a report but about the data. I need to know WHEN an SLA breached. 

After getting the data I use other tools to make the report.

1 vote
Nuno Ferreira March 9, 2016

Hi,

Just for reference, I've found a REST api call that gives me the breach date:

...plugins/servlet/restbrowser#/resource/servicedesk-1-sla-field-all-data-sla

{
  "metricValues": [
    {
	...
      "ongoingCycle": {
        "goalId": 717,
        "startDate": 1452082310000,
        "breachedDate": 1452687110000,
     ...
      }
    }
  ]
}

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