I have automations based on SLA's. so that every 4 business hours, if the ticket is waiting on a user response, it will add a comment reminding the user to respond.
The problem is that requested participants also receive the email notification. It can be a little confusing if I cannot direct the comment to the original reporter. The participants are confused at who is being nudged for an answer.
Is there a way to add the reporter's user name to the comment?
Or is there an alternative way for me to alert only the reporter that their ticket is waiting on a response?
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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