I have automations based on SLA's. so that every 4 business hours, if the ticket is waiting on a user response, it will add a comment reminding the user to respond.
The problem is that requested participants also receive the email notification. It can be a little confusing if I cannot direct the comment to the original reporter. The participants are confused at who is being nudged for an answer.
Is there a way to add the reporter's user name to the comment?
Or is there an alternative way for me to alert only the reporter that their ticket is waiting on a response?
Hi community members, My name is Erika and I’m a product manager at Atlassian. We’re currently investigating how teams are planning work at the program level. We understand that every team in a tea...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events