When adding a new JIRA user, that user does not receive any email notification

The user is new to the organization, he had his designated company email address. we tried deactivating and activating the user, try to rend the email. Still it does not work.

1 answer

0 vote

Hi there, 

Can you let us know if you're on Jira Cloud or Server? If on Server, can you confirm you have enabled outgoing mail? Do other users receive their invitation emails?

Kind Regards,
Shannon

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,210 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot