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When a ticket is created, modified or closed, everyone in my organization is copied via email

Jeromy Cannon
Jeromy Cannon January 30, 2020

Everything I've tried to lock the ticket notifications down to the technician and the requested user had not worked. I am obviously missing something. Thanks

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Mohamed Benziane
Mohamed Benziane
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January 30, 2020

Hello @Jeromy Cannon 

Welcome to the community

Did you check notification scheme use by your project and customer notification ?

Check if you have an automation rule that send an email to your organization

Hope this helps

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Jeromy Cannon
Jeromy Cannon January 30, 2020

Thank you, I will verify.

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