It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

When a Jira ticket/issue is created via email, no notification is sent to the reporter (Jira Cloud)

I set up Jira ticket creation (Jira Cloud) via email.

The notification is set to send an email to the reporter but no email is sent. I used the notification helper and it shows an email should be sent.

2 answers

Is the reporter receiving any mail from Jira at all?

90% of the time I encounter an "email complaint" about Jira its usually the Users Email client that was causing the problem, not the mail handler. 

I've tried with several reporters using various clients.

Are you using the Service Desk or Jira Software? 

Jira Software.



I am using the Service Desk so my setup is a bit different, are the notifications going to folks within your domain or out to the public?

Jira emails are going out, just not to the reporter when the ticket is created via email.


I added myself to the create notification and I do get the email.

Turns out it was related to the personal notify me of my own changes setting

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you