When a JIRA user disappears from Active Directory

We have Jira (and Confluence) set up to synchronize user-accounts from corporate Active Directory. This works alright except...

When a particular user leaves the company and disappears from the Active Directory, any trace of them seems removed from Jira... We would've preferred, if the user remained in Jira -- just marked as "inactive" -- for as long as there are tickets, which he originated or commented on (possibly for ever).

Is there any way to achieve that? Thank you!

1 answer

1 votes

Yes, it is a known issue. It is not recommended to delete the user from AD. You should instead mark the user as inactive in AD.

Btw, marking inactive in AD will mark the user as inactive in JIRA 6.1 onwards but not in earlier versions. See https://jira.atlassian.com/browse/JRA-30694

In earlier versions, you will have to remove the user from all groups as well (and maybe move to a inactive-users to group to make it more explicit)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,864 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot