When I try to clone a ticket and the Clones link direct to itslef and no new ticket created

I want to clone a ticket.

  1. click "More" in the ticket view, and click "clone".
  2. I click 'create' in  the pop-up window .
  3. There is no new ticket created. And the 'Issue Links' is as following:

This ticket is linked to itself. Could anyone help me?

Thanks a lot.

2 answers

+1 on this issue

Hi Atilassian, I want to know what can lead such situation. I checked the background logs but didn't find any error message about it. So I'm not sure whether it is a bug or something else. Please help on it. Thanks. Kevin

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,323 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot