When I transition an issue I want to create a new task but nothing is created what am I missing?

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This is my automation but when I go to the automation log it shows Status: "Success" but Action Details: "No actions were performed" I'm not sure what I'm missing to get this to work

2 answers

1 accepted

Hi Connor,

Thanks for trying out Automation for JIRA!  So if the audit log reports "No actions were performed" then that usually means that one of the conditions didn't pass.  If there was an error creating the issue, it would be recorded in the audit log, but looks like we never got that far.

I guess the obvious question is: Can you confirm if the issue that's being transitioned is of type = Epic AND the target status of the transition is "Onboarding" (the rule runs after the issue was transitioned, so the condition will match on the destination status of the transition, not the source status)?

If you're still having problems, can you provide us with the issue JSON before and after the transition please? You can get this by:

  • Visiting https://<yourinstance>/rest/api/2/issue/<yourissuekey> before the transition. Copy and paste that into a text file.
  • Then perform the transition
  • Visit https://<yourinstance>/rest/api/2/issue/<yourissuekey> again now after the transition. Copy and paste that into a separate text file.

If your issue contains sensitive data that you don't want to share here, then please contact us through one of our private support channels http://codebarrel.io/support (e-mail, or support request are both fine).

Cheers,
   Andreas

It might be the custom field you're trying to set. Is there a specific property of the field (like value, id, key, name), that you need to call out to set to the issue.key, similar to the assignee name.

No in fact I can remove the custom field. I did that and I'm still not getting a new task created

hmmmm, if you don't use the advanced field (leave blank), will the transition trigger a new task creation?

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