When I select "Attach a Screenshot" action it takes me to a unrelated webpage

Hi,
When I select "Attach a Screenshot" action to any existing issue it takes me to a unrelated webpage/redirects to: http://www.oracle.com/technetwork/java/index.html

Could please inform me how process to resolve this issue?

Apperiaciate your help.Have a look screen shot below:

Thanks

Mohin

3 answers

Hey.

You need to have Java installed in your browser to use "attach screenshot" action. It seems you don't have Java, that's why it redirects you to oracle pages so you can download and install it for your browser.

Cheers!

What is the best/easiest link that Atlassian recommends download and install Java?

The Oracle site is cluttered with way too many downloads to get JIRA apps to run.

I'd like to tell my users in case they use personal computers to access our JIRA instance.

What is the best/easiest link that Atlassian recommends to gp to and download/install Java?

The Oracle site is cluttered with way too many downloads to get JIRA apps to run.

Update. This applet will not work if you have Java 7 installed.

Because Java 7 is 64 bit and Chrome is 32. There's really nothing you can do except use FF or wait till a 64 bit Chrome comes out.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Jira

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,096 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you