When I raise a ticket on behalf of customer they can't see the description of the issue

[Philip McNally]

When I raise a ticket on behalf of a customer and have them as the "reporter" on the ticket they can only access the header of the ticket and not the description. How do I make it so they can at least view the description of the ticket?

[Geethanjali Katagani]

Hi @Philip McNally ,

Can you check if the description is added in the request view?

Regards,

Geethanjali

[Philip McNally]

Hi,

Thanks for the quick response. Where can I see the "request view"?