It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

When I edit a username, comment mentions do not update

After renaming an existing user, JIRA does not update the reference/mention to that user in comments. Is this intentional or, as part of a site re-index, could JIRA automagically update the username as mentioned in the comment.

3 answers

0 votes

Hi Chris,

It seems this issue is related to JRA-35102.

Thanks and regards,
Paula Silveira 

We faced the same problem after integration with external LDAP server and renaming users, all the mentions are broken.

Is there a workarround besides replacing all the stuff in the database ?



Cheers, Tihomir.


We have some problem after integration with Azure AD, basically we rename all user to use their email address as the new username, but all mentions are gone. Is there any way to solve it?

we have that exact situation too- switched to Azure AD, some, but not all historical @mentions are broken


Any luck on a resolution?

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you