When I add JIRA Service Desk,I meet an error.

The error message is: An unexpected error occurred. Refer to the logs for more information.

Our company's registered account is :emanuel.kuceradis@medici-software.com

So,how can I fix it? thanks.





1 answer

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I'd raise this with Atlassian Cloud support - to find out what it is, we need the logs, and only support has access to them.

How can I find the logs? thanks.


How much time required to resolve this issue ? thanks.

Again, you need to read the logs to find out what the problem is. You can not do that on Cloud. So raise an issue with Atlassian Cloud support

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