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When I add JIRA Service Desk,I meet an error.

wang6
wang April 12, 2015

The error message is: An unexpected error occurred. Refer to the logs for more information.

Our company's registered account is :emanuel.kuceradis@medici-software.com

So,how can I fix it? thanks.

 

 

QQ截图20150413130548.png

 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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April 12, 2015

I'd raise this with Atlassian Cloud support - to find out what it is, we need the logs, and only support has access to them.

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wang6
wang April 19, 2015

How can I find the logs? thanks.

 

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wang6
wang April 19, 2015

How much time required to resolve this issue ? thanks.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
April 19, 2015

Again, you need to read the logs to find out what the problem is. You can not do that on Cloud. So raise an issue with Atlassian Cloud support

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