Whats the process for filing a support ticket?

Hello,

I'm in the middle of trying to import a JIRA xml backup from an OnDemand instance to a new clean OnDemand instance. I've run into several issues and am looking to file a support ticket. How do I do that? Do I need to hire/pay for one of the JIRA Experts or does Atlassian have support folks that can assist with these types of issues?

Thanks

1 answer

1 accepted

Accepted Answer
0 votes
Mauro Badii Atlassian Team Dec 13, 2013

Hi Kevin,

I am one of those 'support folks' ;) that from time to time also checks the Answers forum.

OnDemand service provides 24hs suport for every customer, even in trials. Feel free to create an issue at support.atlassian.com

Atlassian Experts are partners that can help you out with complicated configurations and many other things. You can always first ask OnDemand Support.

Although we provide support for many things, there are some things that are restricted on OnDemand and we won't be able to help with. Those are listed in Restricted Function in Atlassian OnDemand

With the Import we'll be able to help you just fine. :)

Cheers!

Excellent, thanks Mauro. I looked over the support sitye again and saw the 'Create' button on the top right. I've created a ticket. Thanks

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

21,798 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you