What state is used to determine "resolved" in the Created vs Resolved gadget?


I'm using the Created vs Resolved gadget for my project, and I'm not sure what state triggers "Resolved." Is it "Resolved" (which is an interim state for my project, like the developer has completed work), "Verified" (which is "Test team has confirmed the update and my desired terminal state), or "Closed" (Verified issues are changed to Closed when we release the product). 

I'm confident in Created looks at New state ;)

Thanks for any insight.


1 answer

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Sam Hall Community Champion May 11, 2017

It's driven by the "Resolution" field. 

If resolution = unresolved, then the issue is reported as open (i.e. not yet resolved).

If resolution is set to anything else, then the issue is seen as resolved.

Note that the "unresolved" JIRA shows you actually means "there is no value in the field". 

Some people make the mistake of adding options like "unresolved" to the list, which breaks, because the field is filled in, so the issue is resolved, whatever the option is named.

Ah yes. Thanks Nic. I'll have to remember to include a note about that in future answers about resolution-related stuff.

That resolution thing has to be one of the top three subjects of jive/osqa/answers/community since JIRA 2.0 was released!

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