Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

What settings are needed to make sure a Jira/Confluence user gets notification emails?

I have a user who seemingly is set up like everyone else in their group, but they do not get the email notifications from Jira and Confluence like everyone else does.  The notification helper shows they are getting sent.  Our admin says that Office 365 never sees the email, so I am pretty sure it is not getting sent.

What settings for a user do I need to check or fix?  

1 answer

0 votes
Thomas Deiler Community Leader Jan 28, 2020

Dear @Carl Bishop ,

first try sending a mail manually to different recipients:

https://replace-with-your-cloud.atlassian.net/secure/admin/SendBulkMail!default.jspa

this should light a little bit what's going on. You can also switch to the outbox ans see if something got stuck.

It's also possible that Office 365 blocks the incoming mail. Therefor best ask your admin if there is some kind of trace where you could see incoming mails from the atlassian cloud.

Let me know the details

So long

Thomas

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you