What's the real name of the "Priority" field?

[Deleted user]

Hi all. We're integrating Jira with a 3rd party tool (Rally) and need to map fields between the two, one of which is the Priorty field. I thought it was just "Priority" but the integration tool is claiming that field doesn't exist (other custom field are working fine). Is there a hidden name for the priority field? Thanks!

[Harry Chan]

It should be "priority" - did you try with all lower case? It says on mine. We've ran scripts etc over it. Are you talking about the name or ID?

[Deleted user]

Yup, tried Priority and priority. I'm assuming it wants to take the name since that's how it handles all of the other field mappings.

[Harry Chan]

Are you using a language pack other than English?

[Nic Brough -Adaptavist-]

Very odd, internally, and via REST and the internal API, it's "priority", so I'm not sure why you're not finding it. What is the integration tool and does it have a log (and extended error reporting) of some sort?

[Deleted user]

In the general config, I see:

• Engilish (UK)
• English (Unites States)
• French (France)
• German (Germany)
• Japanese (Japan)
• Spanish (Spain)

I don't remember installing these so I'm assuming they were installed by default. The default lanauge is English (United States).

[Deleted user]

Thanks, guys, for the help. Yeah, I saw that the REST API calls it "priority" so I would assume that's what it should be. The tool is called "Rally" (www.rallydev.com) and is used for agile dev tracking. Attached is an excerpt from the connector log:

(Log_Excerpt.log)

[Nic Brough -Adaptavist-]

If I'm reading it correctly, that log file is saying that it's found the system priority field fine. What makes you think the integration tool is saying it's not finding it.

I'd say that it's working correctly, but you've got issues where priority has not been set.

Note the distiction between "field does not exist" and "field does not have data"...

[Deleted user]

I'm not sure if that means anything since the same message appears when I use "priority" (lower case). But I agree -- it does seem to be finding something. I got an email to the Rally guys to see if there's an issue on their side.