It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

What's the difference of Work Log Tab and Comments Tab?

We just signed up with Jira and our customers / clients have their individual logins to the projects that we have. They log their own concerns directly to the Jira system. My Question is , there is a Comment tab where we can communicate back and fort, but i also see a Work Log tab where i can put a comment on. 

My question is, what's the difference?  We also would like to be able to comment on the tickets internally (we have 4 administrators) where we would like to log info and specific details that our clients/customers should not see. Does adding comments under work log suffice?

 

Please advise. 

1 answer

0 votes
Mizan Ali Sayed Oct 24, 2017 • edited

The comment under worklog is not a comment but a work description. It will not appear under Comments.

Does adding comments under work log suffice?

There is also an option to restrict comment to the required group or project roles refer 

Thanks Mizan, 

Can we setup where all internal conversation / notes / and the back and fort internally can be done under work log and all customer facing conversation will be under comments? 

Considering the users and clients that we have are part of the Jira system who are actual users who logs their incidents/request directly in Jira.

 

Thanks for sharing your expertise. 

Mizan Ali Sayed Oct 25, 2017

You can do that as work description can also be restricted , it is similar to comments field. However, the worklog tab can be visible by the customers and they will see how much work was logged by internal users.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira

Try Jira Cloud for Outlook: Organize your work without leaving your inbox

Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...

2,711 views 6 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you