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What's the best practice for internal and external facing Support Portals?

With our Jira Servicedesk, we cater to access requests for external facing users, as well as on-boarding type requests for staff.

 

If I make my Support portal accessible for everyone, then I have a risk of getting unnecessary requests around on-boarding etc.

Can someone please tell me how they manage ServiceDesk in such a situation? Do you set up multiple Service Desk projects in JIRA? one for external facing requests, and the other for internal?

Please advise

1 answer

1 accepted

4 votes
Answer accepted

Hi @Ruchika Mittal

Welcome to the community!

You would have to create separate portals to keep it clean and use different permission configurations.

Regards 

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