What's the best practice for internal and external facing Support Portals?

Ruchika Mittal December 30, 2021

With our Jira Servicedesk, we cater to access requests for external facing users, as well as on-boarding type requests for staff.

 

If I make my Support portal accessible for everyone, then I have a risk of getting unnecessary requests around on-boarding etc.

Can someone please tell me how they manage ServiceDesk in such a situation? Do you set up multiple Service Desk projects in JIRA? one for external facing requests, and the other for internal?

Please advise

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Fabian Lim
Community Leader
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December 30, 2021

Hi @Ruchika Mittal

Welcome to the community!

You would have to create separate portals to keep it clean and use different permission configurations.

Regards 

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