With our Jira Servicedesk, we cater to access requests for external facing users, as well as on-boarding type requests for staff.
If I make my Support portal accessible for everyone, then I have a risk of getting unnecessary requests around on-boarding etc.
Can someone please tell me how they manage ServiceDesk in such a situation? Do you set up multiple Service Desk projects in JIRA? one for external facing requests, and the other for internal?
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