What resolution is more correct for reopened issue

durova June 5, 2015

What resolution is more correct in my case:
an issue was resolve and resolution was fixed, but QA added bug in comment and reopen the issue, Developer answered that bug from comment will fixed in another task and return status to "resolved". So, what resolution more suitable for this issue now? Duplicated/Won't fix or it must remain the same (I mean Resolve)?

3 answers

1 vote
durova June 8, 2015

but why I should close task wich was not done in my opinion. But I was wrong, and developer change resolutiont to won't fix. But another work he did (I mean all, what was in description). So, again, what resolution is more correct? =)

0 votes
Danny Coleman June 15, 2015

Personally, for issues like this, I prefer to clear out the resolution entirely.  In most workflows I develop, any transition that results in reopening the issue has a post-function that clears the resolution.

0 votes
Luciano Fagundes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 5, 2015

Tatyana,

Why not creating a new issue for the new bug found? IMHO I'd would keep the unresolved resolution for reopened issues.

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