What issue types is your IT team using?

[Deleted user]

I'm curious what kind of issue types people are using other than the standard four.

I know there's no limit to it, but is it best practice to keep it simple? Any downside to having too many?

[J. Caldwell · Accepted solution]

It really depends on the team. We make up issue types as needed. Some examples:

Server Build

Workstation Deploy

Employee Onboarding

Employee Offboarding

Server Refresh

Problem

Support Request

Question

Issue

etc....etc....etc...

You can make the issues types that work for you depending on the needs of the team/project. 

[Nic Brough -Adaptavist-]

We're using "what ever we need".  Incident, bug, request, improvement, new starter, holiday request, question, sales call, the list is endless.