What issue types is your IT team using?

I'm curious what kind of issue types people are using other than the standard four.

I know there's no limit to it, but is it best practice to keep it simple? Any downside to having too many?

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Accepted answer

It really depends on the team. We make up issue types as needed. Some examples:

Server Build

Workstation Deploy

Employee Onboarding

Employee Offboarding

Server Refresh


Support Request




You can make the issues types that work for you depending on the needs of the team/project. 


We're using "what ever we need".  Incident, bug, request, improvement, new starter, holiday request, question, sales call, the list is endless.

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