Hello, I'm trying to add a new user but I'm encountering this message: "Unable to add access as there are no default groups for JIRA. Please contact support." I have never had any issues adding any of our other users until this one. How can I fix this?
There is a bug registered for this issue already.
There is a workaround published on this document.
Remove *jira-users* group from the *JIRA Administrators* global permission
Atlassian Cloud Support Engineer
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